After you place an order, it will be fulfilled within 1-3 days. You will receive an email with a USPS tracking number as soon as your order ships. You can also log in to your account on our website and track your order. All emails will be sent from orders@dermtodoor.com. 

Yes, you can email us at orders@dermtodoor.com with your order number and we would be happy to help you. If your order was already shipped at the time of your request, we will ask that you send the products back to us. 

We want your skin to love your products; however, we understand that not every product will work for you. For this reason, Derm to Door offers a 100% money back guarantee for most* of our products, no questions asked. If you are not satisfied with your purchase, you will receive a full refund within 30 days of delivery.  Please request returns through our Return Center or email us at orders@dermtodoor.com with your order number.