The Derm to Door team will ship your products within 1-2 days using US Postal Service (USPS). It will take additional time if you’re getting a Derm to Door personalized regimen. Trust us it’s worth the wait.
You will receive an email with tracking info once your order has been sent out.
Please allow 1-3 days for us to fulfill your order. If you feel you may have entered your email incorrectly at checkout and are not receiving our emails, please confirm your email by contacting us at firstname.lastname@example.org and include your order number.
If shipping is taking longer than our estimated shipping times, please check with your local post office to see if it has been delivered there. If your local post office doesn't have it, please email us at email@example.com and we will help you locate your package!
Please check the usual spots you receive mail as well as any side doors. Allow one more day to see if it is delivered (sometimes tracking can say "delivered" when the item is scanned at your local post office when it will in fact be delivered the next day.) If no luck, please check with your local post office to see if it's waiting to be picked up. You can also email us at firstname.lastname@example.org and we will be happy to help locate your order!