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General FAQ

General FAQ


Our Return Policy

How to Return or Exchange a Product

Ineligible Products for Returns

Product Warranty

International Returns

International Exchanges



Shipping within the United States

International Shipping

Multiple Shipping Addresses

Fulfillment & Delivery Times

Lost, Stolen or Damaged Products

Undeliverable or Change of Address

Can I change or cancel my order?

Can I change my shipping information?

Route Tracking and Protect

What is Route?

What is Route Protect?

Route Tracking

Where is my order?

What if my order never arrives or is stolen?

What if my order is damaged?

How do I file a shipping issue for my lost, stolen or damaged order?

Does Route Protect cover stolen items?

Is Route a licensed insurance company?