General FAQ

SHIPPING, RETURNS & EXCHANGES 

Skin Success Team

Our Skin Success Team is here to help you with any questions you might have regarding our products or routines. We understand how complex skincare can be, so please reach out and we will get back to you within 1 business day.

• Email us at orders@dermtodoor.com
• Call or text us at (703) 215-3087

Our Return Policy

We want your skin to love your products; however, we understand that not every product will work for you. For this reason, Derm to Door offers a 100% money back guarantee for most* of our products, no questions asked. If you are not satisfied with your purchase, you will receive a full refund within 30 days of delivery. We are grateful for the opportunity to guide you through your skincare journey.  We will accept the return of any opened products, however, more than 50% of the product must be remaining. In addition,  shipping charges will be deducted from the refund amount for any opened product, all we ask is to send the product back to us for a refund.  Derm to Door does not provide free return labels for products less than $50.

If you are not satisfied with a product(s), you may request a return through our Return Center. You will need to provide the order number and email address affiliated with your purchase to initiate your return.

If you do not have your order number handy, no worries. You can email us at orders@dermtodoor.com or text us at (703) 215-3087 with your request. We will gladly assist you with your return. Once your return and/or exchange is approved, a pre-paid label will be provided to send the product back to us.  

Ineligible Products for Returns are as follows: 

• Cearna Ocumend Patches
• Devices
• Pillowcases
• Candles
• Giftcards

All of our products are under warranty for 30 days. If your product is defective in any way, please reach out to our Skin Success Team at orders@dermtodoor.com or text us at (703) 215-3087. Replacement options may vary by brand, but we will work with you to narrow down the best replacement option. 

We will ask that any defective product be mailed back to us before a replacement product is reshipped. A prepaid shipping label will be provided.

We may ask for photo images and/or a video of the defective product before issuing a return label. This helps our quality control and ensures best practices.

Once your return is received, your refund will be processed and a credit applied to your original method of payment. We do not offer store credit as a refund method. Please allow 48 hours to process refunds and 5-7 business days for a credit to reflect in your account.

We offer free UPS Standard shipping if you spend $50 or more. If you spend less than $50, the cost for standard shipping is calculated by weight. Depending on shipping location, it may take up to 5 business days to receive shipments.  

We offer expedited shipping that is calculated by weight. You may select the following shipping methods at checkout:

UPS 2nd Day Air - 2 business days by end of dayUPS Next Day Air Saver - next business day by afternoonUPS Next Day Air - next business day by end of day

Please allow a 24hr processing time for all orders. Derm to Door is not responsible for delays in deliveries due to external factors, such as weather and/or courier delays. 

We no longer ship internationally. We apologize for this inconveience. 

We can only ship to one address per order. If you want to ship products to multiple addresses, you will have to create a separate order. 

We aim to process and ship orders within 1 business day. Based on the shipping method selected at checkout, if the order is placed after the 1pm cut-off time, it will be processed the following business day. Orders placed on the weekends and holidays will be processed the following business day. Once checked out, you will receive an email with shipping and tracking information. 

Derm to Door is not responsible for any shipments that are lost, stolen or damaged products in transit or delivery. This applies to U.S. and international orders. 

Derm to Door is not responsible for delays in deliveries due to external factors and/or shipping information submitted incorrectly. If you submit your address incorrectly, please reach out to our Skin Success Team at orders@dermtodoor.com or text us at (703) 215-3087. We will do our best to update your account before fulfilling your order. Once your shipment leaves our facility, we are no longer responsible for any shipments delivered to the wrong address due to an incorrect submission.

Yes, of course! We are here to help. Please reach out to us at orders@dermtodoor.com or text us at (703) 215-3087 with your request. If your order was already shipped at the time of your request, we will ask that you send the products back to us. 

If you submit your address incorrectly, please reach out to our Skin Success Team at orders@dermtodoor.com or text us at (703) 215-3087. We will do our best to update your account before fulfilling your order. Once your shipment leaves our facility, we are no longer responsible for any shipments delivered to the wrong address due to an incorrect submission.

Please allow 24 hour processing time for all orders, including orders placed with next day shipping methods. Orders placed after 1pm EST on Friday will begin processing the following business day, including orders with next day shipping methods. If your expedited order exceeds the estimated shipping times, please contact the shipping courier for more information (we ship with UPS or USPS) and include your tracking number, which can be found in our order confirmation email.

Derm to Door is proud to offer the convenience of subscription to our customers for your everyday beauty routines and on-going, beautiful results from the derm-recommended products you purchase from us! 

You’ll never need to drive to the store/retail location, wait in a check out line or run out of your favorite products again! Unlike many beauty brands, we hand-package your shipment (not some machine in a warehouse!), our team encloses a personalized note to you and we hand-select free product samples for every shipment. 

Oh, and did we mention it's an amazing value! You can save $10 or more with every subscription shipment (free shipping, product savings, offers, free product samples and more)?!

Derm to Door subscription terms (for 90 day* supplies)

Approximately 12 weeks* after your initial subscription order is shipped, and then approximately every 12 weeks* thereafter, you will be sent a new 90-day* supply of the product you ordered. Each shipment will be charged to the credit card you provided for your initial subscription order, in three* equal monthly installment payments, plus applicable taxes, unless you cancel.

There is no commitment and no minimum to buy. Please note that exact shipment times may vary. To customize, change or cancel your future shipments, contact our customer service team at orders@dermtodoor.com or go to Dermtodoor.com and use our online Text Us tool  and we'll promptly be in touch with you to help.

*For 60 day subscriptions: 8 weeks after your initial subscription order is shipped and then approximately every 8 weeks thereafter, you will receive a new 60-day supply. Each shipment will be charged to the credit card you provided for your initial subscription order in two equal monthly installments, plus applicable taxes, unless you cancel.

*For 30 day subscriptions, 4 weeks after your initial subscription order is shipped and then approximately every 4 weeks thereafter, you will receive a new 30-day supply. Each shipment will be charged to the credit card you provided for your initial subscription order on a monthly basis, plus applicable taxes, unless you cancel.

Many FSA- and HSA-eligible items are available to buy online. Only items that do not require a prescription from your doctor are included in Derm to Door's online catalog of FSA and HSA eligible products. Please check with your plan administrator to verify that items designated as FSA and HSA eligible at Derm to Door are also eligible for reimbursements. 

For a full list of qualifying health care products eligible for FSA and HSA reimbursement, please visit Publication 969 on the IRS website.

Shop our list of eligible FSA products here.

If you have questions about the eligibility of products, kindly contact your plan administrator.  

Funds allocated to an FSA can be spent on eligible items in the calendar year that the plan covers. While FSA funds are designated to be fully spent in the same year that contributions to the account are made, select plans allow either (1) a carryover of $500 to the next calendar, or (2) a grace period of up to 2 months and 15 days at the beginning of the next calendar year to spend all unused funds in the account. For full details on your plan’s policy for unspent funds, please refer to your FSA plan agreement or contact your plan administrator.

Funds allocated to an HSA account roll over year to year if you do not spend them fully. For full details on your plan’s policy, please refer to your HSA plan agreement or contact your plan administrator.

Please use a credit card, debit card or gift card to pay for your eligible items and then submit the receipt to your plan based on the current policies for reimbursement. Sign into your account to find your receipt to submit for reimbursements.

The content provided is from other public sources and has been reproduced here for the convenience of our guests. This content is meant to be an educational resource only. If you have questions about your FSA, HSA or HRA, please reach out to your insurance companies or other qualified resources.

We do not currently accept FSA or HSA cards. Please use a credit card, debit card or gift card to pay for your eligible items and then submit the receipt to your plan based on the current policies for reimbursement. Sign into your account to find your receipt to submit for reimbursements.

The content provided is from other public sources and has been reproduced here for the convenience of our guests. This content is meant to be an educational resource only. If you have questions about your FSA, HSA or HRA, please reach out to your insurance companies or other qualified resources.